① Rental Period

The standard rental period is 4 days and 3 nights.

The rental start date is defined as the delivery date of the item or the in-store pickup date.

The return deadline is:

• Shipment on the same day of the rental end date (for postal returns), or

• Return to the store within business hours (for in-store returns).
   

② Reservation & Payment

Reservations are considered confirmed only after stock availability is verified following a request submitted through our designated reservation form.

After the reservation is confirmed, full payment of the rental fee must be made by the specified deadline.

The reservation becomes officially confirmed once payment is received.

After payment is completed, changes to size or item are generally not permitted (exceptions may be made only if stock is available).
 

③ Cancellation Policy

Before the rental start date:

• Up to 7 days before: Free cancellation

• Within 7 days: 100% of the rental fee

Cancellation is not permitted after the item has been shipped.
 

④ Late Returns

If the item is returned after the deadline, a late fee of 30% of the rental price per day will be charged.

If we are unable to contact the customer for more than 3 days, the item may be considered lost, and the full retail price of the item may be charged.
 

⑤ Damage / Stains

Minor stains caused by normal use will not incur additional charges.

However, the following cases may result in repair fees or charges up to the full retail price of the item:

• Stains requiring special cleaning (e.g., wine or blood)

• Tears, damaged lace, or missing embellishments

• Strong odors such as cigarette smoke or excessive perfume

• Mud stains caused by rainy outdoor shoots

• Salt damage from shooting near the sea or rivers

If the item is irreparable, 100% of the retail price will be charged.
 

⑥ Prohibited Uses

The following uses are not permitted:

• Outdoor use in rainy conditions (without prior approval)

• Use near the sea, rivers, or sandy beaches

• Photoshoots with pets

• Excessive posing (stepping on the dress, dragging excessively)

• Wearing in restaurants (risk of oil stains)
   

⑦ Shipping

Round-trip shipping costs are borne by the customer / borne by our company (choose one).

Any accidents during shipping will be handled within the compensation limits of the shipping carrier.

Please check the condition of the item immediately upon arrival.
 

⑧ Size Disclaimer

The listed sizes are for reference only.

Returns due to size mismatch are generally not accepted.

If necessary, pre-rental fitting is recommended.
 

⑨ Security Deposit

A security deposit of ¥50,000 will be required at the time of rental.

The deposit will be refunded after the item is returned, provided there are no issues.

If repair costs occur, they will be deducted from the deposit.
 

⑩ Loss / Theft

In the event of loss or theft, the full retail price of the item will be charged.
 

For Customers Concerned About Stains or Schedule Changes

① Protection Pack (Optional)
+¥5,000 for coverage of minor stains

② Date Change Insurance
Applicable to costume rentals as well